FortiClient is famous for its free version. While it is incredibly reliable for secure remote access, it is fundamentally a "lite" product.
While you cannot "upgrade to a full free version" for technical support, the jump to a licensed model is what turns FortiClient from a basic utility into a comprehensive security solution. If security and support are your priorities, the licensed Endpoint Management Server (EMS) is the path you need to take. FortiClient is famous for its free version
This is officially known as FortiClient ZTNA (Zero Trust Network Access) or FortiClient EPP (Endpoint Protection) . It is not free; it requires a paid license managed via a FortiClient EMS (Endpoint Management Server). Features You Unlock with the Full Licensed Version If security and support are your priorities, the
Continue using the free VPN client. If you need support, the Fortinet Community Forums are your best resource for troubleshooting. Features You Unlock with the Full Licensed Version
Since there is no "free" version that includes these features, here is how you can move forward: