If you are trying to add a new device to the Config Tool and getting an "Authentication Failed" error, you likely need to use the hardware manufacturer's default credentials. Common examples include:
Genetec provides a specific utility for system administrators to reset the Directory password. Log in to the Windows Server hosting the . genetec config tool default password
If you leave this blank or forget what was entered, you cannot look up a "backdoor" default password. You must reset it. How to Reset the Genetec Config Tool Admin Password If you are trying to add a new