: There is a stronger emphasis on Digital Experience (DX) and user satisfaction metrics over traditional technical uptime. ITIL (Version 5) Certification Roadmap

ITIL (Version 5) Guide: Release Date, Certification & AI Updates

Unlike previous iterations, ITIL (Version 5) is described as , meaning that artificial intelligence is integrated into the core framework rather than added as an external consideration.

: A dedicated extension module, ITIL AI Governance , is launching in May 2026 to provide practical guidance on managing automation and ethical AI adoption.

: Replacing the ITIL 4 "Service Value System," this updated model focuses on how strategy, products, services, and experience interconnect to deliver organizational outcomes.