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Embeds images and files directly in the ticket thread for quick viewing. Subticket Manager
Enhancing osTicket with plugins is a primary way to extend the functionality of this open-source help desk system without modifying its core code. Plugins are typically distributed as .phar files and installed by placing them in the /include/plugins directory of your osTicket installation.
: Integrates with OpenAI to help agents draft accurate ticket replies.
Newer plugins increasingly focus on integrating AI to assist support agents in daily tasks.
Automatically closes open tickets after a defined period of inactivity.
: Tracks activities performed by agents and users for accountability and security.
Automatically adds staff as collaborators when mentioned in a thread.
: Integrates your help desk with an existing LDAP server or Active Directory for unified user management.
Embeds images and files directly in the ticket thread for quick viewing. Subticket Manager
Enhancing osTicket with plugins is a primary way to extend the functionality of this open-source help desk system without modifying its core code. Plugins are typically distributed as .phar files and installed by placing them in the /include/plugins directory of your osTicket installation.
: Integrates with OpenAI to help agents draft accurate ticket replies. osticket plugins list
Newer plugins increasingly focus on integrating AI to assist support agents in daily tasks.
Automatically closes open tickets after a defined period of inactivity. Embeds images and files directly in the ticket
: Tracks activities performed by agents and users for accountability and security.
Automatically adds staff as collaborators when mentioned in a thread. : Integrates with OpenAI to help agents draft
: Integrates your help desk with an existing LDAP server or Active Directory for unified user management.
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