100% refund of the ticket price. 2. Historical Context: The 2021 "IA11" Rules
For tickets purchased after July 1, 2024, for services, the following rules apply:
The search for "IA11 2021" refers to the highly favorable conditions that existed until recently. For those traveling in 2021, the rules were much stricter for Renfe: 50% refund (AVE). Delay of 30 minutes or more: 100% refund (AVE). 100% refund of the ticket price
Note: Recent legislative attempts aim to restore these 2021-style rules by 2026, though this remains a point of legal dispute. Media Distancia (Mid-distance): 15+ minutes: 25% refund. 30+ minutes: 50% refund. 60+ minutes: 100% refund. Regional & Regional Express: 30+ minutes: 25% refund. 60+ minutes: 100% refund. How to Use the Automatic Menu
You will need your Ticket Number (Número de billete) found on your PDF or physical ticket. Choose Your Payment Method: Same Payment Method: Cash or credit card refund. For those traveling in 2021, the rules were
The (often associated with the "IA11" internal reference) is the digital portal where passengers can claim refunds for train delays based on the company's Punctuality Commitment . While the 2021 system was highly generous, the policy underwent a significant change on July 1, 2024, which now requires longer delays for the same compensation levels. Guide to Renfe Compensation (2021 vs. Current)
To request your refund, you can access the Punctuality Commitment portal on the Renfe official website. Media Distancia (Mid-distance): 15+ minutes: 25% refund
Sometimes offers 200% of the entitled compensation in loyalty points.
You can usually only claim compensation 24 hours after your train has arrived at its destination.
Often provides 150% of the entitled amount for future travel. Summary of Entitlements by Delay Service Type Delay Time Refund Percentage AVE / Alvia (Current) 60 - 89 mins AVE / Alvia (Current) Media Distancia 15 - 29 mins Media Distancia 30 - 59 mins Media Distancia Compromiso de puntualidad
