Inside your printer are sponge-like pads that collect excess ink from cleaning cycles. The printer doesn't actually "sense" how wet these pads are; instead, it uses a digital counter to estimate their saturation.

: You will see 5B00 , 5B01 , or 1700 on your computer screen.

: You must first put the printer into Service Mode and then use a software resetter to clear the counter. Step 1: Entering Service Mode (Required)

: The printer's alarm light may flash green and orange alternately seven times.

The reset software will only work if your printer is in Service Mode. Follow these steps exactly: